if your power goes out?
Important reminders from Pacific Bell
Even with the rolling blackouts that California has been experiencing,
Pacific Bell's telecommunications network will remain fully operational.
That's because Pacific Bell's network has been designed and engineered
with dependable back up power sources to ensure network reliability
and it is constantly monitored 24 hours a day.
remains the possibility that customers will lose phone service if
they are using phone equipment that uses electricity. Customers
should have emergency preparedness strategies and alternatives in
place so they continue to receive calls and messages when there
is no electrical power. Here are some reminders:
Make sure you have at least one telephone in your home and office
that does not use an electrical outlet. Cordless phones do not work
in power outages, so customers should always have on hand a regular
non-electrically powered telephone that can quickly plug into a
Don't count on answering machines during an outage. Answering machines,
and telephones attached to them rely on electricity and will not
operate during a blackout. Pacific Bell Voice Mail for businesses,
and The Message Center, Pacific Bell's residential voicemail will
be fully operational. Voicemail with pager notification has the
capability to automatically notify you of each incoming call.
If you want to leave your home or office because of a blackout,
use call forwarding to transfer calls to another location or PCS
Make sure you have a charged backup battery for your PCS phone.
served by Pacific Bell Centrex will not lose telephone service in
a blackout because the power is supplied from the Pacific Bell central
office. Customers using PBX equipment will suffer a loss of dial
tone and should have backup plans for the rolling blackouts.
Bell Internet supplies its own power, so during a blackout both
dial-up and DSL customers could continue with Internet access as
long as they have other means to supply power to their computers.
Customers' Web sites will continue to be available.
Pacific Bell's redundant network will continue to process phone
calls, it is possible other facilities such as a customer service
center could be temporarily affected by a blackout. Systems are
in place so that calls to such facilities could be quickly re-routed
to a separate center with little impact on customers.